Creditor contacting the team:
- Advise them to email cma@faith-works.org.uk – the messages will be passed on to the relevant team member (whether volunteer or staff member).
- If they want to leave a message, take their name and contact details along with file reference (if creditor) and email cma@faith-works.org.uk
Client contacting the team:
Those living in the following areas and able to travel to the local Food Bank, can arrange a face-to-face meeting with a Debt Adviser:
- Boscombe
- Bournemouth
- Christchurch
- Poole
- Winton
- Blandford
- Wimborne
For those who are eligible:
- Pass on the number of the relevant Debt Adviser (explain they work part-time and will aim to get back to them within a week).
- Advise they call the office again if haven’t heard after a week
- Also let them know there may be a waiting time before they can book the initial face-to-face appointment
- Bournemouth: Steven Conn 07825 267726
- Christchurch: Briar Harley 07743 386910
- Poole: Catriona Ffolliott-Powell 07936 648410
- Blandford: Nicky Allsopp 07407 680853
- Wimborne: Rosamund Shannon 07501 897619
If in any doubt take details and pass on to cma@faith-works.org.uk
Should we be unable to help, please signpost people to the following free services:
- National Debtline: 0808 808 4000, Mon-Fri, 9am-8pm & Sat, 9.30am-1pm. Web Chat is also available on their website
- Stepchange: 0800 138 1111, Mon-Fri, 8am-8pm & Sat, 8am-4pm
- CAP: 0800 328 0006, Mon-Thurs, 9.30am-5pm & Fri, 9.30am-3.30pm
- Citizens Advice BCP: 0808 2787 939, Mon – Fri, 10am-4pm.
- Citizen’s Advice Dorset (East Dorset & Purbeck 0800 144 8848 M – F, 10am – 4pm)
There is also lots of helpful advice on the Worrying About Money leaflet which can be downloaded below (as well as on the red box on the CMA page).
