Need help now? Our support team are here for you. Call 01202 429037


Need Help Now

Need Help Now2024-04-10T14:53:01+01:00

If you or a friend need help today, here is some information that you may find useful

*If you or someone you know is seriously ill or injured, or their life is at risk call 999

Emergency Numbers


  • FRANK: 0300 123 6600 – 24 hour confidential helpline or see their website below

Domestic Abuse

  • Domestic Abuse Helpline: 01202 710 777

Mental Health

  • Connections: 0800 6520190 (24 hour helpline)
  • NHS 111: phone 111 and ask to speak with a mental health practitioner
  • Samaritans: 116123 or email

Modern Slavery & Exploitation

  • Modern Slavery & Exploitation Helpline:  08000 121 700 (free, confidential, 24 hour phoneline available in 200 languages). Or report your concerns below.
Talk to FRANK
Modern Slavery & Exploitation – report your concerns


  • Crisis Team BCP: 01202 096622 (if you are in need of food and live in BCP)
  • Household Support Team Dorset: 01305 221027 (if you are in need of food and live in Dorset)
  • The BCP Access to Food map: shows food support across Bournemouth, Christchurch and Poole
  • Help and Kindness map: includes food support across Dorset

If you live in Christchurch, Poole, Wimborne or Blandford you can contact one of our Food Bank+, see below for more information.

BCP Access to Food map
Help & Kindness (Dorset)
Faithworks Food Bank+


Find out more about Faithworks CMA (Community Money Advice) below

  • Worrying About Money leaflet: includes lots of useful tips, information and resources across BCP, you can download the leaflet below.
Faithworks CMA
National Debtline
Citizens Advice BCP
Citizens Advice Dorset
Worrying About Money leaflet


  • Housing Early Prevention Service: 01202 633819 – advice and support for those at risk of eviction or homelessness. See also BCP Council’s website below for more information.
  • St Mungos: 01202 315962 – support for those sleeping rough in BCP
    *If there is no answer you can leave a message with your name and the location of where you are sleeping
  • Julian House: 01305 236585 – support for those sleeping rough in Dorset
  • Housing Options BCP: 01202 123147 – support for those living in BCP and worried about losing their home
  • BCP Council out of hours: 01202 123456
  • Housing Help in Dorset: email
  • Homelessness Partnership BCP: information to both help prevent people losing their homes and to help those wishing to escape homelessness – see their website below.
  • Shelter: 0330 175 5121 – housing advice

You can contact our Faithworks helpline: 07842 174241, Monday – Friday, 10am – 12pm

BCP Council – at risk of becoming homeless
Homelessness Partnership BCP
Faithworks Arch Connection (Sleeping Rough)

Mental Health

If you or someone you know is experiencing a mental health crisis, Dorset Mind have a list of places you can contact – follow the Need Urgent Help link below.

  • Connections: 0800 6520190 (24 hour helpline)
  • Samaritans: 116123 or email
  • Shout Crisis Text Line: text SHOUT to 85258
  • NHS 111: Phone 111 and ask to speak to a mental health practitioner
  • The Retreat, Bournemouth: (face-to-face and virtual drop-ins 4.30-11.30pm daily – Hahnemann House 01202 584400)
  • Crisis and Home Treatment Response Team: (East Dorset) – 01202 609821 (evenings and weekends)
  • Dorset Open Door: 01305 361361 (bereavement support)
Need Urgent Help


  • Family Information Service BCP: 01202 093131 or see their website below
  • Family Information Service Dorset: 01305 221066 or see their website below
  • Domestic Abuse helpline: 01202 710 777

Our SMILE project supports lone parent families, you can find out more below…

Family Information Service BCP
Family Information Service Dorset
SMILE lone parent families


  • We Are With You: 01202 558855 (drug & alcohol support in BCP)
  • REACH: 0800 0434656 (drug & alcohol support in Dorset)
  • National Alcoholics Anonymous Helpline : 0800 917 7650
  • Narcotics Anonymous Helpline: 0300 999 1212
  • FRANK: 0300 123 6600 – 24 hour confidential helpline (honest information about drugs) or see their website at:

Our Faithworks Recovery programme also provides regular structured activities and support within safe spaces…

Faithworks Arch Recovery

Energy Costs

If you are finding it difficult to pay your energy bills, always contact your supplier first to speak with them.

  • Government Help for Households: for information on help with bills.
  • Citizens Advice: 01202 081732 (grants and benefits to help pay your energy bills) or see their website below.
  • Ridgewater Energy Help for Warmth scheme: 01202 862717 or see their website below.
  • Ridgewater Energy: download the Energy & Money Saving booklet below.

See list below for energy suppliers who offer grants to their customers.

Government Help for Households
Citizens Advice
Ridgewater Energy Help for Warmth scheme
Ridgewater Energy – Energy & Money Saving booklet


Prama run a number of friendship and support groups

  • Telephone Friendship Groups: 01202 207326 (free hour long chat for up to 6 people)
  • Groups for the over 55’s in BCP and Dorset: see their website below
  • Befriending for Carers: 01202 207326 and ask for the FOCUS team
  • Age UK Community Connections: 01202 530 530

Other Practical Help

  • Furniture: The Storehouse provides simple, quality pre-loved furniture and basic cooking facilities for those moving out of emergency accommodation. If you need this service you will need to be referred by BCP Council or someone like a social worker who is supporting you.
  • Women’s clothes: we work closely with local social enterprise Wardobe Foundation. The Wardrobe Foundation provide quality and personalised clothing to women in need of clothing support. If you need clothing support please ask one of our Food Bank+ to refer you.
  • Clothing for those who are homeless: Hope & More (AOK Rucksack appeal) provide clothing pack for those experiencing homelessness – they can be contacted on 01202 428735.
  • Garden Project: we provide a basic garden service for those who are unable to maintain their own gardens. To find out more please phone Mikey on 07469 019624.
The Storehouse

Social Services

The contact numbers for social services are:

  • Adults living in BCP: 01202 123654 (out of hours: 0300 1239895)
  • Children living in BCP: First response hub – 01202 123334 (out of hours: 01202 738256)
  • Adults living in Dorset: 01305 221016 (out of hours: 01305 858250)
  • Children living in Dorset: 01305 228866

Energy suppliers who offer grants to their customers:

Bulb Energy Fund2023-07-17T17:28:31+01:00

Bulb Energy Fund

Run in partnership with Citizens Advice Plymouth, the Bulb Energy Fund is for Bulb customers who are experiencing fuel poverty or financial hardship.

Citizens Advice Plymouth can advise Bulb members with enquiries about energy, benefits, maximising your income, reducing your energy bills and the Bulb Energy Fund.

To access the service, you must be referred by Bulb. Please contact the Bulb Energy Fund helpline: 0300 30 30 635

British Gas Energy Support Fund2024-04-10T13:46:50+01:00

British Gas Energy Trust

Individuals and families can apply for grants to clear domestic gas and electricity debts. Find out more on their website below.

British Gas Energy Trust
EDF Energy Customer Support Fund2024-04-10T13:49:29+01:00

EDF Energy Customer Support Fund

If you are vulnerable and struggling to pay your gas or electric bills you may be able to receive help from this fund. The EDF Energy Customer Support Fund also provides essential white goods such as fridges or cookers for those who are vulnerable – find out more below.

EDF Customer Support Fund
E.ON Next Energy Fund2024-04-10T13:55:15+01:00

E.ON Next Energy Fund

This fund has been set up to help E.ON Next customers who are experiencing financial hardship. Find out more about this as well as the priority services register and free gas safety checks for those who are eligible below.

E.ON Next Energy Fund
Octopus Octo Assist Fund2024-04-10T13:56:52+01:00

Octo Assist Fund

Octopus Energy have a number of ways they can provide support for customers struggling to pay their bills including the Octo Assist Fund – find out more below.

Octopus Assist Fund
Ovo Energy Fund2024-04-10T13:58:18+01:00

Ovo Energy Fund

If you are struggling financially or you are worried about your energy bills, Ovo have various ways they may be able to help.  You can find out more below.

Ovo Energy Fund
Scottish Power Hardship Fund2024-04-10T13:59:35+01:00

Scottish Power Hardship Fund

If you are struggling to pay your Scottish Power debt, you may be eligible for their hardship fund – find out more below.

Scottish Power Hardship Fund

Invest in a Home

We partner with Hope into Action to provide homes for those escaping homelessness. Local investors buy a property and then lease it to Faithworks; working alongside local churches individuals or families to build a home, friendships and find confidence for the future.

“People don’t just need shelter; they need a home: a place of safety & friendship.”

Hope into Action website

I want to support Faithworks today

Go to Top