Client or Creditor contacting the team:

  • Advise them to email – the messages will be passed on to the relevant team member (whether volunteer or staff member).
  • If they want to leave a message, take their name and contact details along with file reference (if creditor) and email

If in any doubt take details and pass on to

*Our service is currently up to capacity and we are unable to take any new referrals at this time.

However, please signpost people to the following free services:

  • CAP: 0800 328 0006, Mon-Thurs, 9.30am-5pm & Fri, 9.30am-3.30pm.
  • Citizens Advice BCP: 0808 2787 939, Mon – Fri, 10am-4pm.
    Citizens Advice also run a drop-in service from their bus, at various locations across BCP – find out more below.
  • Community Money Advice (head office):  01743 341929
  • National Debtline: 0808 808 4000, Mon-Fri, 9am-8pm & Sat, 9.30am-1pm. Web Chat is also available on their website.
  • Stepchange: 0800 138 1111, Mon-Fri, 8am-8pm & Sat, 8am-4pm.

There is also lots of helpful advice on the Worrying About Money leaflet which can be downloaded below (as well as on the red box on the CMA page).

Worrying About Money leaflet
Citizens Advice
Citizens Advice Bus Drop-Ins
Community Money Advice (head office)
National Debtline